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They can be compared to inbox labels that you can find in Gmail. Just like these Gmail labels, help desk departments ensure you can find customer queries with ease. Departments are also great for specifying workflows for different sets of agents.May 5, 2020 ... Web Live Chat Agent App has been redesigned! We encourage our clients to use native desktop chat agent apps to communicate with customers.
Click on Call. Click on Buttons. Click on the orange Create button. 6. Browse through the gallery and select the button of your choice by clicking on it. 7. Give your button a name. 8. Select the department into which you want to route the calls made from this button.. Interval inter
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